Traumatic experience with Jetpets

I had a terrible experience with Jetpets and a long list to share: - They missed the flight our pets were scheduled to fly with. That caused a delay of about a week for them to arrive at their destination "finally". We were very clear about having an autistic child and the need for the pets to arrive at the same time as us. - The animals were close to 10 days away from us. When they finally arrived, they were very skinny. It was shocking! - We had to pay another 250 USD that was not budgeted because they could not get the vet clearance before they boarded. They had the pets for about a week. - They have not yet refunded us for the veterinarian clearance in South Africa, even though we asked for a refund. - They promised photos at the different stages of the travel, but not once in all those days did we receive a phone or even an update if we didn't phone to ask. - As soon as we were transferred to a local animal logistics company everything was way better. Regular communication, precise information, clearly showing they knew what they were doing. - Very unprofessional - I DO NOT RECOMMEND THEM AT ALL.