Urgent Follow-Up: Jetour X70 Tailgate Malfunction and Warranty Dispute

Dear Jetour South Africa,

I hope this message finds you well.

I am writing to express my deep concern and disappointment regarding a recent issue with our Jetour X70’s tailgate, and the subsequent handling of the matter by your dealership.

Recently, we experienced a malfunction where the tailgate could not close electronically. Following the instructions in the owner's manual, we attempted to disable the electronic mode by pressing the back door button 8 times within 30 seconds, as advised. However, despite multiple attempts, the manual closing function did not work either.

Given the urgency and the fact that this occurred at night, we were left in a highly vulnerable situation. In South Africa’s security context, it is simply unthinkable to leave a vehicle standing overnight with the tailgate wide open. For our safety and security, we had no choice but to manually remove the door hatches in order to close the tailgate and protect both the vehicle and its contents.

We then brought the vehicle to your dealership in good faith, expecting assistance under the vehicle’s warranty. To our dismay, we were informed that the malfunction could not be covered due to "bent hatches" — an explanation that raises serious concerns for us. There were no prior incidents or accidents that could reasonably account for such damage, and the suggestion that this issue is our fault, despite following the prescribed troubleshooting steps, is both unfair and unsatisfactory.

Currently, we are seating with a car whose doors cannot lock.

We were assured that we would receive a follow-up call or email. Until now, no such communication has been received.

We request the following:

1. A detailed technical report explaining how the alleged "bent hatches" caused the issue. 2. An explanation as to why the warranty does not cover this situation, despite our adherence to manual guidelines. 3. Immediate feedback on the outcome of the internal review or escalation promised during our call.

We trust Jetour stands by the integrity of its vehicles and the support offered to its customers. We look forward to a timely and constructive resolution.