Poor customer engagement and unprofessional communication – Jetour South Africa

Poor customer engagement and unprofessional communication – Jetour South Africa

I engaged Jetour South Africa Head Office with a genuine pre-sales enquiry, expecting basic professionalism and assistance. Unfortunately, the response I received was dismissive, defensive, and unhelpful.

No effort was made to engage constructively or clarify matters. Instead, the tone suggested that the consumer was at fault, with no apology or accountability shown. This experience was both frustrating and disappointing.

In my view, this conduct may be inconsistent with the Consumer Protection Act (Act 68 of 2008):

Section 54 – Right to fair, reasonable and quality service

Section 22 – Right to clear and understandable communication

I am sharing this review in the public interest so that other consumers can make informed decisions when dealing with Jetour South Africa.