JETOUR EDENVALE

JETOUR EDENVALE

Throughout my entire car-buying experience, I have never encountered such poor service.

The car itself was flawless; it was a stunning vehicle that I thoroughly enjoyed. However, I cannot say the same about the service I received.

Firstly, I needed to register the car myself because I wanted to retain my number plate from the Western Cape. Jetour (Ashley, the dealer, and Yolanda, the finance representative) assured me that this would not be a problem and would refund me for the registration fee. I waited two weeks for my money back, but I had to involve Jetour SA because all my responses from Ashley were limited to three assurances that he would contact me, which never materialised.

Secondly, Cartrack, stilled paid for the traded-in car, despite Yolanda’s assurances that she would handle the matter. The Jetour was supposed to come with a device already installed, which was also a lie. I have had to resolve this issue myself.

“Chery: on the cake”- The most frustrating incident occurred this morning when my traded-in car was still deducted from my bank account. I am no longer the owner of the car.