The worst service ever. Jetline, Boksburg

I can not believe the way Jetline , Boksburg is treating their customers and how *********** the staff are. My first order with them was 3 days late . I was promised that it will be ready within 10 working days as this kind of work gets done by head office. I only got the proof on the artwork 4 days after I've placed my order. 2nd Order was placed 3 months later . Same story....head office will do this printing on the stickers. I have allowed enough time to get it back in time , before a birthday party. The order was ready for collection in time but nobody knew where it was. Sam instructed a lady to phone me and inform me this order is ready for collection. She " forgot" and so I only received the stickers 2 days after the party with a lame " Sorry Sir" No refund or nothing. Stickers is still in my drawer. 2 Months later I ordered AI posters for a legal project. I was promised it will be ready that afternoon at 5. It was only ready 2 days later after I went to collect and Sam jumped up and down to get it done for me. Today I went back again. After waiting 50 minutes a lady ask me if I have been helped. I rep**** "No". She turned around and walk away ignoring me and helped her colleagues with some odd sorting work. Eventually I asked Sam what I should do for service. She said she is "very busy" but will hand me over to the graphic designer. He said he can not help me and that I must e mail him the artwork. I keep on believing that , maybe this time it will be better....only to find it is getting worse and worse. This black lady who ignored me is more interested in her cell phone than anything else .