shocking after sales service

In August 2015 we purchased 3 outdoor flags for existing pillars on the outskirts of our business. in mid february 2016, we found the flags to be completely torn at which time we removed them from the pillars. we approached the Jetline rep, Shirley Peters, and we were told that Adrian would come to inspect the damage. After a few hiccoughs he finally arrived, checked the flags and told us that they would be replaced free of charge and to prevent this from happening again they would be done on PVC. At the beginning of April, once we had not received the promised flags, we approached the company again to learn that that Philippe da Costa, the MD, had rejected Adrians promise due to the fact that the flags were damaged by \wind and natural causes\". Surely flags sold to a client for the \"outdoors\", in supposedly top quality material, should last longer than 6 months. This is completely unacceptable and the flags should be replaced at no charge, immediately"