Jetline Melrose Arch - poor service by Monash

I was at Jetline Melrose Arch and I was given terrible service by a guy called Monash. As a former employee of Jetline, I understand all printing processes and he was not willing to assist me to print a landscape A3 folding to A4 booklet saying he must send it to Head Office. He then complained about bleed after I had shown him what I want. After I put bleed, he was off to the next customer and I had to wait for someone else to assist me to print a sample. Monash lacks customer service skills or even if he does not like someone, he does not have to show it.