LL
Lesego L
1 reviews | Active since Jun 2019
12 Dec 2019, 12:52
Bad and poor services
Waiting in the que for an hour just for them to make photocopies is a bore...
I feel as if the shop needs to be closed.
Helpful (0)
Replies (5)0
Replies (5)
Jetline E.Com's replyOfficial
12 Dec 2019, 12:56Hi Lesego, Thank you for informing us of your experience, may you please advise which store you were at when this occurred. We are committed to quality product & excellent service and will certainly be escalating this and investigating the matter further. Again, thank you for informing us of this.
Best regards,
Jetline E.Com's reply12 Dec 2019, 12:56
Official
Hi Lesego, Thank you for informing us of your experience, may you please advise which store you were at when this occurred. We are committed to quality product & excellent service and will certainly be escalating this and investigating the matter further. Again, thank you for informing us of this.
Best regards,
LL
Lesego L's updateReviewer Update
12 Dec 2019, 13:23Good day
Even though it was not an hour, the manager was very rude and insolent towards me in front of other customers.
She should have been polite and professional towards me in terms of resolving the matter at hand ,as i asked why doesn't she call me to the side or the office, she just shouted " who is Lesego?".
I am appalled at that behaviour, first time in my life I have had such an encounter!
I am again dissapointed with how she spoke to me in front of other clients.
She seemed angry because I reported to the head office, she didn't even greet me, I greeted her first .
I was not the only one complaining but I took a step to complain.
As a manager I feel as if venting out to the clients or customers in public is a bad image for the company as a whole and customers won't go back there because of what they witnessed.
I am expecting an apology from her for being so rude towards me.
She even stated that she was busy, I will not tolerate such insolent behaviour or outburst towards me.
I have been coming to this outlet and receiving great services but today I didn't get what I wanted as a customer, I got a rude backlash from the lady.
She didn't even introduce herself to me, I felt attacked.
The shop is in the crossing Mahikeng, North West province.
Even though it was not an hour, the manager was very rude and insolent towards me in front of other customers.
She should have been polite and professional towards me in terms of resolving the matter at hand ,as i asked why doesn't she call me to the side or the office, she just shouted " who is Lesego?".
I am appalled at that behaviour, first time in my life I have had such an encounter!
I am again dissapointed with how she spoke to me in front of other clients.
She seemed angry because I reported to the head office, she didn't even greet me, I greeted her first .
I was not the only one complaining but I took a step to complain.
As a manager I feel as if venting out to the clients or customers in public is a bad image for the company as a whole and customers won't go back there because of what they witnessed.
I am expecting an apology from her for being so rude towards me.
She even stated that she was busy, I will not tolerate such insolent behaviour or outburst towards me.
I have been coming to this outlet and receiving great services but today I didn't get what I wanted as a customer, I got a rude backlash from the lady.
She didn't even introduce herself to me, I felt attacked.
The shop is in the crossing Mahikeng, North West province.
LL
Lesego L's update12 Dec 2019, 13:23
Reviewer Update
Good day
Even though it was not an hour, the manager was very rude and insolent towards me in front of other customers.
She should have been polite and professional towards me in terms of resolving the matter at hand ,as i asked why doesn't she call me to the side or the office, she just shouted " who is Lesego?".
I am appalled at that behaviour, first time in my life I have had such an encounter!
I am again dissapointed with how she spoke to me in front of other clients.
She seemed angry because I reported to the head office, she didn't even greet me, I greeted her first .
I was not the only one complaining but I took a step to complain.
As a manager I feel as if venting out to the clients or customers in public is a bad image for the company as a whole and customers won't go back there because of what they witnessed.
I am expecting an apology from her for being so rude towards me.
She even stated that she was busy, I will not tolerate such insolent behaviour or outburst towards me.
I have been coming to this outlet and receiving great services but today I didn't get what I wanted as a customer, I got a rude backlash from the lady.
She didn't even introduce herself to me, I felt attacked.
The shop is in the crossing Mahikeng, North West province.
Even though it was not an hour, the manager was very rude and insolent towards me in front of other customers.
She should have been polite and professional towards me in terms of resolving the matter at hand ,as i asked why doesn't she call me to the side or the office, she just shouted " who is Lesego?".
I am appalled at that behaviour, first time in my life I have had such an encounter!
I am again dissapointed with how she spoke to me in front of other clients.
She seemed angry because I reported to the head office, she didn't even greet me, I greeted her first .
I was not the only one complaining but I took a step to complain.
As a manager I feel as if venting out to the clients or customers in public is a bad image for the company as a whole and customers won't go back there because of what they witnessed.
I am expecting an apology from her for being so rude towards me.
She even stated that she was busy, I will not tolerate such insolent behaviour or outburst towards me.
I have been coming to this outlet and receiving great services but today I didn't get what I wanted as a customer, I got a rude backlash from the lady.
She didn't even introduce herself to me, I felt attacked.
The shop is in the crossing Mahikeng, North West province.
Jetline E.Com's replyOfficial
12 Dec 2019, 13:55Hi Lesego, we have received your email at head office and will be responding shortly - this is being investigated immediately. Thank you again for informing us of this.
Best regards,
Jetline E.Com's reply12 Dec 2019, 13:55
Official
Hi Lesego, we have received your email at head office and will be responding shortly - this is being investigated immediately. Thank you again for informing us of this.
Best regards,
LL
Lesego L's updateReviewer Update
12 Dec 2019, 15:16Thank you for resolving the matter, though I am not pleased with how the apology was done. I don't fully accept it but waiting in the que for so long, 30min max just to make 2 copies is not what I expect. 15min max is what I expect, and everyone should behave professionally towards others no matter what race or colour they are.
She should not have told me how busy she was because we all are preoccupied at times, but atleast she called and apologised.
I appreciate the efforts Jetline took for this matter to be resolved. Kindness, politeness , being assisted within a few minutes (effectively) is what makes customers happy and not waiting close to 30min and receive that kind of response from someone who supposed to resolve that matter.
I will go back because she did apologise.
Again much appreciated.
She should not have told me how busy she was because we all are preoccupied at times, but atleast she called and apologised.
I appreciate the efforts Jetline took for this matter to be resolved. Kindness, politeness , being assisted within a few minutes (effectively) is what makes customers happy and not waiting close to 30min and receive that kind of response from someone who supposed to resolve that matter.
I will go back because she did apologise.
Again much appreciated.
LL
Lesego L's update12 Dec 2019, 15:16
Reviewer Update
Thank you for resolving the matter, though I am not pleased with how the apology was done. I don't fully accept it but waiting in the que for so long, 30min max just to make 2 copies is not what I expect. 15min max is what I expect, and everyone should behave professionally towards others no matter what race or colour they are.
She should not have told me how busy she was because we all are preoccupied at times, but atleast she called and apologised.
I appreciate the efforts Jetline took for this matter to be resolved. Kindness, politeness , being assisted within a few minutes (effectively) is what makes customers happy and not waiting close to 30min and receive that kind of response from someone who supposed to resolve that matter.
I will go back because she did apologise.
Again much appreciated.
She should not have told me how busy she was because we all are preoccupied at times, but atleast she called and apologised.
I appreciate the efforts Jetline took for this matter to be resolved. Kindness, politeness , being assisted within a few minutes (effectively) is what makes customers happy and not waiting close to 30min and receive that kind of response from someone who supposed to resolve that matter.
I will go back because she did apologise.
Again much appreciated.
Jetline E.Com's replyOfficial
12 Dec 2019, 15:18Thank you Lesego, We are glad the issue was resolved and are always here to assist. Thank you for letting us know about your experience and we will make sure this doesn't happen again. Have a great day.
Best regards,
Jetline E.Com's reply12 Dec 2019, 15:18
Official
Thank you Lesego, We are glad the issue was resolved and are always here to assist. Thank you for letting us know about your experience and we will make sure this doesn't happen again. Have a great day.
Best regards,