What terrible service received from Jetline Melrose...!!!

Never have we ever seen this before... We dropped off artwork over on the 11th Feb 2022 and they said they will take 7 days to complete our job that we are printing for a client of ours. Today is the 24th Feb 2022, we decided to go follow up on our job since it has been over 7 days without any contact from Jetline. We had provided our contact details on the job card only to find out Nthabiseng called our client directly (without our knowledge nor consent) she did not bother to contact the person on the job card...!!! No sense of remorse from this Nthabiseng, only foul and arrogant attitude...!!! We have worked with this branch for many years in the past, never have we ever had an issue like this before, they have made a huge blunder!!!! This is not a small mistake....!!!

Mike the owner said they will refund the money we have paid in full to them and an apology is all that the owner (Mike) can offer...! No amount of a refund will make this situation ok, you have messed up with a clients' bread and butter...!!!!

So does this mean Jetline *****s business from its' own clients 9/9/......?!