Jetline Illovo

Extremely poor communication, repeated mistakes, and no accountability

I am extremely disappointed with the service I received from Jetline Illovo. From the beginning, communication was consistently poor. I was given multiple promised completion dates, but when these deadlines were missed, nobody contacted me to let me know there would be delays. There was no email, SMS, or phone call. Instead, I was left to follow up myself every single time. Despite repeatedly asking for better communication, my concerns were ignored. I was promised that management would look into the matter, but I never received any follow-up or acknowledgement. It felt like my complaints simply fell on deaf ears. To make matters worse, there were multiple errors with my order: * Punch holes were added to cards that were never meant to have them. * Different cards that were supposed to be printed were incorrect. * My business cards were printed at the wrong size. When I eventually collected my order, nobody acknowledged the issues, apologised, or even spoke to me about the mistakes. I was simply handed the incorrect cards as though everything was acceptable. Mistakes can happen, but what is unacceptable is the complete lack of communication, accountability, and customer service throughout the entire process. Had someone kept me informed and taken ownership of the errors, this experience would have been very different. Unfortunately, based on my experience, I cannot recommend Jetline Illovo. I hope this review encourages management to address the serious communication and customer service issues within the branch.