Jet Fourways mall complaint

I bought black cargo pants at Jet Fourways Mall on the 7th of June 2025. Immediately after buying the pants, i wore them, as i had a meeting to attend. I washed my hands after wearing the pants (with plain water) and wiped them on the pants. About 15-20 minutes later, the colour from the pants where i had wiped them started fading. How does that make sense?? Plain water, no soap used! How can i pay R350 for pants that are of such cheap quality? I went to Jet Mall of The South and tried to exchange the pants, however i was told that the pants needed to be exchanged or refunded at the Jet in which i bought them at, which is too far from me. I called Jet Fourways Mall on the 9th of June and spoke to one of the employees who then put me through to Musawenkosi. Musawenkosi told me he would put my complaint through to customer care and that he would get back to me later that day. I received no update from Musawenkosi. I called Jet Fourways Mall for two days after that, hoping to receive an update but my calls were not answered. Eventually on the third day of calling, i managed to get ahold of Jet Fourways Mall and asked to speak to the manager, who i was then told was not in store. I was put through to Musawenkosi, who then told me he “forgot” about my complaint and that i needed to wait another 20-30 minutes for him to contact customer care so that he can forward my issue to them. He called me back after about 30 minutes and told me that “he cannot get ahold of customer care” , and that i would need to contact them on my own till they respond. I called the number he gave me and was told by an automated voice that, that number was no longer in service. The automated voice gave me an alternative number to call, which i did and was told that no customer representatives were available and that i should schedule a call, which i did for 10:00 the following day. I received no calls the entire day. I called again and was eventually put through to a representative, who told me that the number i was given is not the customer care line, but is the number for those who fail to settle their Jet accounts and that they could be no help to my problem. I called Fourways mall and was told i need to send them an email regarding my complaint, which i did and have not received any response to this day. For the past week i have been trying to call Jet Fourways mall and nobody answers! Today, one of their employees, Mogadi (who refused to give me her surname) finally answered my call and said that there is nothing that she can do, and that i will need to wait for Monday, the 23rd of June to speak their manager. This has been going on for weeks and i have not been helped with my complaint ! The service at Jet Fourways mall is incredibly poor, and so is the quality of their clothes.