BEWARE OF JERLIN ESTATES

WORST, disgusting experience with a rental agency, and treatment as a customer I have ever received in my life.

We have used numerous rental agencies before, and have never had to deal with such an immature, unprofessional and inadequate agent and business owner.

When you have a grievance with the owner, Jeri *****, she handles it by dodging all calls, messages left at her office, and emails. I then had to resort to waiting at her office, for over an hour... only to have her pitch up, and start YELLING at me when I started speaking about the issue. She started off by yelling (and ridiculing me for being younger than she is?) at me "listen here little girl", all the while swerving and pointing her finger in my face, repeatedly... When I didn't yell back or even acknowledge her immature behaviour anymore, she ended by yelling at me to get my things and get out. To make matters worse, she yelled at me in front of one of the employees small child!

Never in my life have I received such unprofessional and DISGUSTING service from a business, never mind the business owner! If you cannot handle a simple complaint from a customer, you really shouldn't own a business.

Two of her employees who dealt with me while I was waiting for Jeri to show up, handled my grievances the way it should be handled! Professionally and respectfully! Her OWN agents agreed with me about the issue at hand, stating that Jeri failed to complete the section in the contract where it shows who manages the property. Even after Jeri yelled at me and said I must get out, the one agent who helped me still remained friendly and so professional through it all, that's the type of professional and adequate customer service you would expect from the owner, but sadly that is not the case with Jeri *****.

Jeri Moran sold us her services under false pretenses, she acted like a "normal" rental agent, until 2 YEARS down the line, when legal issues arose when the house had gotten mold because of horrible drain issues (preexisting issues, also not disclosed to us before renting the place). She then informed our legal advisor (and ourselves for the very first time in the 2 years of living there, after dealing with HER directly about issues at the house, as we have done with every other rental agency we have used) that she doesn't manage the property on a monthly basis. Uhm... what?! We were also now informed that she has paid our deposit money over to the owners 2 years ago when it was supposed to be held in trust by Jerlin Estates?!

Then they proceeded to charge us an ******* penalty, and numerous other things that are all ******* in Jerlin Estates' contract - according to the Consumer Protection Act.

PLEASE, if you are looking for a place to rent, do not make the same mistake we made by renting through Jerin Estates, where Jeri deceives you by acting like a normal rental agent. I cannot see why any tenants, knowingly, would choose to rent through Jerlin Estates “rental agency”, pay A LOT of money for contract renewals (close to a R1000 everytime), only to find out later that you are renting directly from the landlords... why use them then???

We are now in a legal situation with these people, to get our deposit back, but I wanted to warn people to rather use a reputable and well known rental agency, than sit with this nightmare and headache afterward.