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Tracy B

1 reviews | Active since Sept 2021

04 Oct 2021, 07:55

NICE TRY

This is the email I sent on the 17th May:

MORNING STEVE,

I WOULD LIKE TO CANCEL THE THERAPY FOR KARL. I FEEL WE DON’T HAVE THE CORRECT EQUIPMENT (BED ETS) ALSO PAMELA BATTLES TO DO THE THERAPY ON THE GROUND.

I WOULD LIKE TO TAKE THIS OPPORTUNITY TO THANK YOU FOR ALL YOUR TIME AND EFFORT.

MANY THANKS

I paid my account every time Karl had his therapy, so that is an insult. I requested Steve to come out who you had promised he would as he was more qualified than Mrs Wait, this lady battled to get onto the floor and had back problems and you expect me to pay for something she couldn't deliver, the only account that wasn't paid for was the last one as all she did was talk about herself and her back problems.

Another email sent to Steve: Hi Steve,

I will make the payment, but I’m not happy with the physio we got, in comparison to what we are getting now.

The last session she complained her back was sore, she told us about her daughter not been able to have babies…..non stop talking.

I also asked you to come and see Karl, which never happened.

So therefore Jenny, I have paid the last R1026.00 which I feel is a rip-off as your service was beyond shocking. Its not the money, it was the principle.

I really hope that no one else experiences the treatment we received. We are talking about a young man who happens to my son who had a stroke, brain surgery and heart surgery, I dont take this very likely, nor telling me that I have only complained now, its only now that you raise it as you ignored my previous complaints. If you in your heart think you gave my son the best treatment possible, I feel sorry for you. Zero rating 0

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Replies (4)
Jenny Hague Physiotherapy
Jenny Hague Physiotherapy's reply04 Oct 2021, 11:10
Official
Hi Tracy, it is really unfortunate that you feel it necessary to continue to try and disparage our business publically. We do understand completely that you wish the best for your son and applaud you for that. The facts however remain the facts. The service was delivered in May and paid for at the end of September and only after we had to try and contact you numerous times.  Jenny personally called you on more than 1 occasion and you would not pick up the calls. You are of course entitled to go wherever you wish for treatment but you do not have the right to decide whether to pay for the treatment or not , based on your personal opinions of the validity or quality of that treatment. Your intentions were very clear when we received notification of your payment 10min after you posted your initial review. Hiding behind public forum rants and emails and refusing to answer calls is really sad and unfortunate. We remain committed to our purpose of helping our -patients live pain free and optimally healthy lives. 
TB
Tracy B's update04 Oct 2021, 11:24
Reviewer Update
Of course, you are the good guys, I wish you the best, but please be honest about doing house calls that you are not fully equipped to take on such a responsibility of one's life. It's the health of others, not yours. In the future, you are also required to return my emails of complaint, if you cant return them, then this is the right forum to use to put a complaint in. In been decency, I paid the last amount to show you who the better person is. I could have also taken this further and sent a complaint to SASP.
Jenny Hague Physiotherapy
Jenny Hague Physiotherapy's reply04 Oct 2021, 12:12
Official
Hi Tracey, I hope you can see that this process has achieved absolutely nothing to improve patient care or patient outcomes which is all we measure ourselves against, which is again very unfortunate as that is what you wanted. We are completely transparent and encourage both peer review and alternate opinions as long as they are constructive and based on evidence and facts.  You have our personal cell phones and you are always entitled to use whatever forum you wish. 
TB
Tracy B's update04 Oct 2021, 12:54
Reviewer Update
Hi Jenny,
Believe me, I have complete satisfaction now.
All I want is for people to know that home visits from your company are not an option.
If you knew what kind of treatment we received from your company, I don't think you would be using your company either. Remember you are dealing with people's loved ones, not robots.