SHOCKING SERVICE

After vacating Property 1 of 3 on 25th May 2018, we had not received our deposit back by the time we vacated property 2 on the 31st May. After been instructed by the land lord the second time to do so, we were told that the AGENTS computer was updating with no access......…finally it was paid on said day. We have now moved out of property 3 at the end of July 2018 - this was the message received. " Is this acceptable???? Subject: RE: Deposit

Subject: Deposit

Hi Kevin

Just to keep you updated on your deposit refund. Waiting for water bill ... once your usage has been calculated and paid I will do the refund.

Thanks

Jeni Pike

MY REPLY WAS Hi Jeni, Thanks for update - however the water meter should have been read on the 31st July when the property was handed over. A reading cant be worked pro rata for time not spent in the premises, or are you going to take the full months reading, and divide accordingly? Please advise. Thanks Kevin

NO REPLY FROM SAID AGENT

QUESTION: If there are 3 houses on the property and we have not been there for the past 2 weeks, how will the water meter be read??? To worsen the situation, we were paying rent of R48 000 per month ( as per the lease - this property will be used as a guest house) - however we had no water for 2 months??? Our business had to close. In terms of the lease, deposit will be paid back within 30 days. The housing tribunal disagrees. Deposits need to be paid back within 7 days if there were no issues on handover. Hand over was done with the owners / Jeni Pike Properties at the end of the month of July...… LEARNING: Next time and in future - use a recognised and reputable Estate Agent. More than happy to share the calculations in my next review of how water and waste was calculated by the AGENT , and 3 days later got an updated bill as the AGENT had made a mistake...…...