Magnificent Service

I have for several years had a Jekyll & Hide leather laptop bag / satchel.

Last week one of the shoulder strap clips broke off, Naturally i was pretty upset. On emailing their Cape town based customer care, i was asked to send a photo of the clip.

Not only did they send me 2 replacement clips within 2 days, they couriered them overnight to mt at no cost. They even called to confirm that i was able to fit the clips myself.

That is what i call exceptional customer service.

Many thanks to Joanne Longo at Jekyll & Hide.