Atrocious service at Jeep Umhlanga (Umhlanga Multifranchise)

Absolutey atrocious service. I had booked my car for a service on the 17th of September 2019 at 14.50hrs on the 17th of sep I called to enquire as to whether my car is ready for collection to which I was informed it was. Upon arriving at Jeep my service manager then informed me that my car had not been serviced due to the oil that needed to be refilled was unavailable. I asked my service manager if it is safe to contibue using the car to which he told me that it is safe provided I don't do long distance drives. My service provider contacted me and booked a service for the 29th of October 2019. Whilst I was attempting to drive the car to Jeep Umhlanga on the 29th my car would not start to which I then called my service provider informing him of such and I called my insurance asking that they tow my car to Jeep Umhlanga. I received an sms on the 30th of October informing me that my car is reqsg for collection. On the 5th of Nov 2019 whilst I was driving to work my car had the engine light on yet again to which I called my service manager who advised that I bring my car back to them at Umhlanga. I then got my insurance yet again to tow my car to Umhlanga. I had been making numerous attempts to conracf my service provider for info about my car to which he did not inform me as to what the issue was. Fast track to 14th of Feb 2020 I finally got the call rgaf my car is now functional and readt for collection. I was charged R40. 000 and informed that I should pay before they release my car. I was in absolute shock as not only was it them as Jeep that failed to service my car in the correct time but now I am expected to pay a debt to which is their fault. I am appalled by Jeep Umhlanga, their lack of empathy for me as a paying customer, their lack of communication with me, the emotional trauma I've experienced and financial stress that I've accumulated due to their incompetence. I will be taking this up legally as my rights as a consumer have been violated. Jeep SA is falling apart they continue selling us cars to which they have *********** service providers manning their brand. Shame on Jeep Umhlanga!!!!!!!