Discontinued parts and no service from dealers

Dear Sir

I am writing you in shear desperation as I do not know what more to do, where to turn to or what to say or think. I have a 2005 Jeep Grand Cherokee Larado that just didn't start on the 5th of August.

I have now spent over R10 000 on this vehicle and it is still not starting.

I sent the vehicle to Jeep East Rand and after their diagnostic was done, they phoned me and said I must please collect my car, they cannot assist.

Jeep SA contacted me and said they will phone me back after they have logged the complaint, and a week later, no one has contacted me!

According to them, it is the SKIM module and the part has apparently been discontinued by Mopart which does not make sense at all. What do you do if something breaks? Throw the whole car away cause APPARENTLY there isn't parts.

Does not make sense at all! And the unprofessional service received from a dealer, who is supposed to be able to service, repairs and support their brand, is totally unacceptable.

This is my bread and butter! This is how I support my family. You cannot tell me that no one at Jeep can assit me with YOUR CAR.

I am not exaggerating when I say I have spoken to 100 plus people, had 10 people look at the car qnd towed the car 6 times already without any luck.

Everyone who think they can assit, want me to tow the vehicle there, which is a costly excercise. When I did that, they look at the car, charge me a fee and phone me to tell me to please fetch the car cause they cannot assist.

Can Jeep please assist me with this vehicle?

Jose Lopes *** ***