Bad service from the first contact :(

Could not even book a service because no one is the service department was answering the phone. Kept on getting same response, please leave your number some is going to call you back. Left 3 messages and no one called back. The excuse from the receptionist was they are short stuffed. The receptionist is not even willing to do anything extra after calling 5 times and leaving 3 messages. She even said she is not sure they are going to call me back, because even their managers are not answering the phone.