Poor customer service

I logged a return on the 28/4/23 on your online portal which is meant to be a seamless process. Unfortunately this has not been my experience and up until now the item has not been collected. I have called on numerous occasions to get an update only to be told that the issue has been escalated to the management of the courier company and that no response has been received yet.

When i enquired from the agent i spoke to how this was acceptable, his response was, it’s not a Jeep issue but rather an issue on the courier’s side. Worth mentioning, at no point has any representative from Jeep reached out to me to explain nor have i received any communication explaining the situation. Instead, i have had to call every time to request an update which to me is a poor customer service issue. Respectfully, i purchased an item from Jeep ,not from a courier company. So the difficulties that Jeep is experiencing with the courier company have nothing to do with me, the customer. It is unacceptable that it takes 2 weeks to return an item.