Dissatisfaction with service at Jeep clothing ilanga mall

On 19/4/2018 i bought speedcross pro tekkies size 13 from the Jeep shop in ilanga mall to the amount of R1 638.00. Invoice number ********** 89 copy 2.

The tekkies broke and i returned it for exchange. The manager being Gugu told me that they will send the tekkies for repair and it will take six weeks.

After 6 weeks i returned to the shop as they informed me via telephone to come in.

Gugu the manager said that she must refund me as they cannot replace the tekkies as they dont have a size available.

She could not give me cash as they did not have cash in the store available at that time.

She told me that she will call me to fetch the funds on 29 or 30 june 2018 and did not call.

On 1 july 2018 i visited the store and she still claimed that there are no money available and that i had to come in on the 29th or 30th when there was money.

I told her she said that shes going to call me when there is money.... which she never did.

Keeping in mind of the high living costs and fuel prices i cannot drive up and down to the store without any results.

Gugu being the manager does not take responsibility in solving the problem. She keeps on sending me away to return when there is money.

She gave me a number of her so called head office which did not even pick up after several attempts. I had to call from my own cell phone as she refused to get the headoffice on the line for me.

My child leaves for a tournament at school on 3 july 2018 and he need tekkies. And i need the money to be able to buy him new tekkies elsewere.

This is unacceptable and poor service and never will i support Jeep clothing again.

Hope you can assist in resolving my problem.

Annatjie Braun **********

Holger Braun **********