Bad Manners and Terrible service

JDT has given me terrible assistance regarding my accounts worse I spoke to a very rude Lindiwe Mbuyane who would not listen to me nor give me a solution regarding my accounts. she told me irrelevant information as I was explaining to her that I made arrangements to settle my account which I did and the money was allocated to the wrong account she still tells me that I should have asked until when is my balance valid for, how am I supposed to know that a balance is valid for 7 days if I'm not told and she tells me I must ask, how do I ask such questions when I dont even know such exists! Wow your call centre stuff must be trained on customer service and mannerism.