TERRIBLE SERVICE

We purchased a Grafton Everest lounge suite from POCO furniture that was situated in Tableview in Cape Town in March 2018. It has since closed down. An issue arose with my 3 seater couch in April 2019. Firstly, the only document we received from POCO/JD Group was a purchase order, we had never received an invoice or a sales order as they promised that would be emailed to us. I attempted to report the issue in April 2019 seeing that the couch is still under a 5 year Grafton Everest warranty, I was given a complete run around to say the least. I was first told that I need to go to a Bradlows store to get a Sale Order number in order to log a product complaint. I refused as this was a total inconvenience to me because there is no Bradlows around the area I live. After numerous calls to JD Group/POCO I was told still to go to a Bradlows to get a Sales Order number otherwise they cannot help me, this being said by their manager! At the end of June after soooo many calls to these people I finally spoke to someone named Nathan who was the only person willing to help me and brought relief to my issue. He logged the product complaint and since then I have had ABSOLUTELY NO FEEDBACK FROM THEM! It has been 1.5 months and I have not even had a phone call or email regarding the status of my complaint. I am sitting with a broken 3 seater Grafton Everest couch for 5 months now and JD Group cant help me as well as Grafton Everest! I am absolutely appalled by the service of this company yet they continue to successfully debit our account every month for payment for a couch I cannot sit on! Please can someone do something to assist me?! I'm hoping logging this on Hello Peter will help because if their customer service is this ********** I highly doubt Hello Peter can do anything about it! But, its worth a try...