Terribly disappointing service from the JD Group warehouse

I ordered a freezer on December 2, 2024, and the entire experience has been incredibly frustrating. First, I faced challenges trying to determine the delivery date, which ended up being later than indicated on the website.

Then, a week ago, the freezer was delivered damaged. After waiting for someone to confirm the replacement timeline, I was informed today that the replacement will only be delivered on January 11, 2025, due to the warehouse being closed.

Frankly, I don’t care about the warehouse's schedule. I request that you arrange to collect the damaged item and process a full refund immediately. complaint nr: (the latest) ***