Shameful Customer Service

Non delivery of articles ordered.

Inverter was ordered on Thursday the 24th of November, SMS stated I would receive my package on Monday the 28th. Received a call on Sunday the 27th for delivery on Sunday, even though Incredible Connections terms of sale states that no deliveries will be done over weekends or public holidays along with the fact that there is a tick box that states if this is a business, that I presumed would exclude a weekend delivery more.

No phone call Monday, so I phone them. Being sent form pillar to post I finally receive a second SMS stating that the delivery will be on the 2nd of December, that falls outside of the 2 to 5 workday promise form Incredible Connection. Another phone call, I get a 9000 ticket number and a note that someone would contact me. Nothing.

Give them the benefit of the doubt and wait for Friday, nothing. No phone call to confirm delivery or that it would change. No delivery.

Monday 5th of Desember. Cancelled order. Refund takes 7 to 14 working days because Incredible Connection can't keep to their schedule.

Why post this under JD Group, because they own Incredible Connection and are the logistics company that runs all of the store deliveries and home deliveries.

I know this because I worked for JD, I know the delivery process for online purchase very well. Was an awesome experience and great people, this makes me quite sad to write this.