I WANT A REFUND AS PROMISED ON YOUR TERMS AND CONDITIONS

This horrific service does not even deserve a 1 star!!!!!! We purchased a bed from Sleepmasters Kolonnade, Our sales person Caven was super eager to assist and gave a whole schpieeeeeel on how amazing the bed is etc. We paid Cash for our purchase, after also including a delivery fee, I had to follow up on the delivery person to deliver the bed. No AFTER CARE service.

I was told it would be delivered the next morning at around 9, at about 1 I called the delivery person to follow up he advised me that he had not received any instructions to deliver but will do so immediately as he is close to our address.

I eventually received the bed - super excited to unwrap the bed and have it set up, after setting it up we noticed that the left side of the bed has a weak sport as if a very heavy person had slept on the bed, the wire on the out side has also collapsed. At first we thought it was just getting used to but we then realised that the right side is perfect. We immediately went back to the store to advise them, we spoke to Dudu and Caven. We asked them to urgently log this complaint with Simmons as we were not happy and expected our money back. Almost a week later we went back to advise them that we are going away for a week and we need this to be done ASAP. We have not used the bed since our initial complaint and need them to collect!

Our complaint has been stagnant with the branch and the only logged our complaint with SIMMONS when our return period had lapsed on the 30th of August . Now yet again 4 days later I follow up and I get told they will get back to me by the end of the day they are still awaiting authorisation. We just spoke to the customer complaints and they said, all the can do is log a complaint!!! this is not acceptable! WE WANT A REFUND!! I will NEVER suggest Sleepmasters to anyone and this makes me question the JD GROUP in their ethics. I WANT A REPLAY AND AN OUTCOME!