Bad services

Good day Bradlows harbour crossing I purchased I sitting room set from Bradlows Harbour crossing and the service delivery was not good. I went there last Saturday and they were unable to process the deal and they said they need to contact the regional manager on !MONDAY! I could not understand why they could not contact him the same time. Whilst waiting there the sales consulting is saying it’s not her fault…. No one said it was her fault and to me if my system is giving me issues I will contact my systems department not my regional manager. My question is who”s fault is it. On said day the sales consultant told me delivery fee R494.00 and I did confirm that that is was told that we will pay only R450.00.

We were told that we will get R500.00 cash Back therefore we opted to take the deal and only at the end we were told we either choose R500.00 cash back but will not receive free 2 Jodi Ottoman cube. Advert says you get this free and now they say either. This is ********* service delivery. On the day we go to pay for the item we are told that they will pay the cash Bach to my account…. Why was this not explained at first point of contact with client….to me the stuff don’t know their product and services. Look at the invoice it speaks volumes about bradlows …. They can’t print a neat invoice and give the customer. The invoice got full lines across the page. I was asking the contact who are they going to contact for the delivery she is giving me the wrong answer…. I ashed that a few times till her colleague had to explain to her what I was saying…. Very bad listening skills which 2 of your staff that are sitting a few meters away had to explain to her what the customer was saying. I stayed quiet at that time simply because there was other customers there at that moment.

Please note to date we have not received the item and was promised that it will be delivered this pass Saturday and we waited the entire day for nothing….don’t phone the client and tell them it will we delivered and not deliver…. Before and after service is un acceptable. Staff needs to understand the reason they are there is because of the customer not the other way around…l Bradlows exits because of its customer and as they say ,,,,, if you’ve always been what you’re always been you will continue to be what you’ve always been… so pleeeeease take the mistakes of yesterday and learn from it today so that your customers service will increase hour profits tomorrow.

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