Abuse and bad service

I bought furniture online at Russells and I paid in full on 03 March 2022. I received an sms about turnaround time of 3-7 working days. On 09 March 2022 I received smses saying the 3 piece is on it's way I must ensure that someone is at the address to open for the delivery. Even the status changed to say the item was collected by the courier company.

I made a phone call and spoke to Tshepiso who told me that the delivery people will call me an hour before they come and that deliveries are done until 18:00. I waited with baited breath, no delivery. I made changes to be available on the 10 March 2022 as I also had received an sms the day before which said I must be available on 10/03/2022. I called again in the morning while .now the status had changed online to say that the item was reserved. When I called on 10/03/2022 I spoke to Tshepiso who told me that deliveries have been cancelled but could not give me a valid reason for that or clear explanation.

I waited and kept checking online .I called again and spoke to Nala .I AM NOT HAPPY AT ALL ABOUT THE WAY I WAS TREATED BY NALA. 1)HE KEPT CUTTING ME OFF EVEN THOUGH I WOULD PAUSE WHEN HE IT WAS HIS TURN TO SPEAK.2)WHEN I EXPLAINED THE MATTER TO HIM HE TOLD ME ABOUT 10 WORKING DAYS TURNAROUND TIME. I DO MAJORITY OF MY SHOPPING ONLINE AND I CAN TELL YOU THAT YES WE USUALLY GET THE MINIMUM AND MAX TURNAROUND TIME BUT ONCE THE RETAILER MAKES A PROMISE TO DELIVER AT A DATE BEFORE OR SOMETIMES AFTER THE INITIALLY EX EXPECTED DATE, THEY INFORM US CLIENTS VIA SMS. I HAVE NUMEROUS SMSS ABOUT THE DELIVERY ON 09 MARCH , THAT IS A PROMISE YOU .3)HE TOLD BECAUSE HE WAS CUTTING ME OFF, HE COULD NOT UNDERSTAND THE NATURE OF THE QUERY AND BECAME DEFENSIVE CUTTING ME OFF EVEN MORE .3)WHEN I TOLD HKM I AM NOT HAPPY HE REP**** "IT'S FINE IT'S OKAY.4) HE DID NOT LOAD ANY OF THE COMPLAINTS I ASKED HIM TO LOAD AND HE WOULDN'T ALLOW ME TO SPEAK TO HIS SUPERVISOR. WHEN I BECAME TIRED OF HIS ABUSE I EXPLAINED TO HIM HOW HE SHOULD HAVE ASSISTED ME AND HE REP**** "YOU SAID YOU ARE GOING TO ESCALATE THE MATTER AND YOU ARE WITHIN YOUR RIGHTS TO DO SO, MOVING FORWARD I AM NOT GOING TO HELP YOU"THEN HE PUT THE PHONE DOWN ON MY EAR.