Car repair turns into a nightmare

<p>I was referred to JC Auto Services in Dellville to replace my brakes on my car. The owner of the workshop scratch my car and send it in for repair. There was a whole misunderstanding as me and my friend both drive a Chef and she is in the process to sell her car and its standing at a garage. The owner phoned my friends husband and told her that she scratched the Chef. He was under the impression that I was his wife’s car but it was actually my car. So we had no idea and drove to JC Auto to collect my car. My friends husband gave her the contact number of the workshop so that we can just call and ask them to wait as it was almost closing time. When my friend spoke to one of the staff at JC Auto he said to her that she needs to speak to the owner. So the owner spoke to her and told her that she scratched my car. My friend was so upset that she hanged up the call. So I took her phone and phoned the owner. We continued to drive to the workshop. I asked the owner if we can meet at her workshop and she said that she already left. As will came close to the workshop we saw her sitting in her car outside. I hanged up the phone and got out to speak to her. The owner was in a state and I calmed her saying its fine, people make mistakes. As long as she fix my car all will be well. She said to me that she will keep me informed the next day and that I will get my car back the next day. She keep me up to date about the progress of my car the next day. But little did I know that she was pushing the panel beaters to finish my car. Later that day I phoned her and said to her that I cannot be without a car and if my car is not finished would it be possible for a rental car. So she agreed and my car was not finished. JC Auto did hire me a car and I had to drive there with my friend to get the hire car. JC Auto said that she will meet me the next day which is a Saturday at the panel beater around 9am to collect my car. So I went the next morning to collect my car and when I inspected my car there was a bubble and some scratches on the side. I approached the panel beater and showed them. The owner of the panel beaters was furious as he said the JC Auto pushed them to get the car done. So I had to go with JC Auto to book the rental car for the weekend. JC Auto booked the rental car until the Tuesday to ensure that the panel beaters have enough time to re-do my car. The Monday JC Auto phoned me late in the afternoon and said that my car was ready for collection and that the panel beater close at 5pm. I knew that I will not make it in time but phoned the panel beaters and he agreed to wait. When I got there my car was done and it looked like new. I phoned JC Auto and explained to the owner that I have already put fuel in the car and if it was possible for me to drive with the car until the Tuesday or if she will reimburse me for the fuel. JC Auto got angry and said to me that they have done enough and that I should take the rental car back. So me and my friend drove to the car rental and they were closed. We phoned the mobile number on the door and they said that they will send someone to come and receive the car. JC Auto did fix my car but wanted to take the easy way out. I spoke to the owner later that afternoon and said to her that I have been accommodating and that it is just fair that she reimburse me for my fuel. She went off and said **** I’ll pay you R300 a **** I’ll actually pay you R500 and hanged up the phone. I send her a what’s up with my banking details. But never got the money. My point is this. When you make a mistake people are lenient and will accommodate you but you must be able to go the extra mile for your customer. JC Auto just wanted to get rid of the problem and wanted to do it with as little cost involved. I will never take my car there again and I will never refer anybody JC Auto. </p> <p> </p>