JBL SOUNDBAR / PRODUCTS SOLD WITH HIDDEN GUARANTEES! RATHER STAY CLEAR FROM BUYING ANY JBL PRODUCTS OR SUPPORT H&H

We have bought a JBL Soundbar from HOUSE & HOME, Nov 2019. Have been struggling to have the remote replaced, as a few buttons does not work correctly. We have been back & forth with the Richards Bay branch, from the Salesman who made promises to have the remote swopped, then the Manager who alsl made promises when he wasn't too busy to assist us, or the times he just unprofessionally forgot or didn't feel like calling us. We have been to the store to see them. For months, close to 50 calls, until we have resorted to the House & Home Head Office, who just calmly informed us that JBL does not guarantee their remotes anymore and we should just purchase a new one! And then the Manager, calmly also called us (perhaps the 1st time he has actually called on us & not the other way around!) And offered to give us the price of a new remote!!!! The audacity! Irritated, Shocked, Mad, Disgusted, and many more I can mention, does not even begin to describe the anger I feel right now!! HOW CAN THIS BE LEGAL? Let's get the facts here: When I purchased the Sound Bar, the REMOTE WAS NEVER TESTED TO SHOW ME IT IS WORKING CORRECTLY! I informed them almost immediately of the Faulty Remote, which the Salesman from DAY ONE, said we could just swop! And now, months later, much time & money spent on visits & calls, to get this response? LEGALLY, The Remote was NOT TESTED TO SHOW THAT IT IS WORKING, in my presence, so how does this justify their repsonse in "Sorry, but JBL does not guarantee remotes anymore"?

I will take this further, as now, I do not just want all my money back, but I will now also claim for all expenses & time incurred while no one actually cared and just liked to have me waste money & time, while all along they just never thought of telling me the truth, when I bought the system, nor during all the calls & visits I made to their store!!

Pity we have to resort to Consumer Regulations now! For a damn Soundbar Remote that clearly is a Manufacturing Fault, and they just especially in these times, didn't care to provide ANY assistance or proper customer care! I will also report JBL on this matter. There it is again, me having to go to all these lenghts where I should actually be the one sitting and they should have been running around!

LAST TIME I HAVE DEALT WITH HOUSE & HOME, THEIR HEAD OFFICE, RICHARDS BAY BRANCH & SOUTH AFRICA!

And last TIME I HAVE WASTED MONEY ON A JBL SYSTEM WHO CLEARLY SELLS FAULTY ITEMS AND THEN CLEARLY TRIES TO GET AROUND THE GUARANTEE TERMS TO COVER THEMSELVES! ONE SHOULD KNOW: If you KNOW YOUR PRODUCT IS GOOD, YOU WILL GUARANTEE IT, IF not, well I don't need to answer that logic!!