JBL EXCELLENT After Sales Service - Even though they were not the retailer involved in selling the actual JBL product to me

My previous review of JBL SOUNDBAR refers: I thought JBL needs this positive review, as they were the ONLY company that DID in fact reply AND also sent me a new remote within a few days, WITHOUT even asking questions, details and to top it all, I did not even buy it directly from them, but in fact bought it from the ever so bad customer relations/care/service retailer HOUSE & HOME! Richards Bay! They were also informed via their customer service desk of the review, yet did not care to even make contact of any kind!

So please, allow me to RATE JBL 10/10 for their excellent response, in private, their excellent handling of the situation as well as all done at their own expense, with follow up communication! I am truly thankful & a very happy JBL Sound Supporter!

I suggest that everyone, rather, in protecting JBL's Sound's Excellent Name, to rather place their reviews on the retailers, as my Review as well as the solving thereof clearly showed that the issues are with the retailers who are NOT doing their part when handling guarantees for the manufacturers. So we tend to immediately blame the Brand instead of the retailer who is most of the time the culprits not doing what they are suppose do. DON'T take retailers response seriously, and rather contact the manufacturers and then, you can post 2x reviews, the good one's to the brand manufacturers and the negative one's to the retailers, easily getting away with their unacceptable customer's after sale services!

THANKS JBL.. you've done an excellent job, have excellent staff, as well as excellent products to fit the profile!

My special thanks goes to Nelson Pillay (Business Support Manager @ Connoisseur Electronics - JBL AGENT IN SA) as well as all other colleagues involved in organizing & shipping my new remote to me.