DISSATISFIED Client Assistance

Reported to Icasa this morning:

JBAY PAINTS : NON-SLIP GLASS BEADS : BOND

Starting Issue: 22 March with first contact to Mr Leon Botha Final pictures was sent to Mr Leon Botha : 04 May 2022, expressing my dissatisfaction.

I seriously need your help with this situation.

I purchased this product, rubber sealant super grip from JBay Paints. I bought 20L of the Non-Slip Glass beads and 5L of the Bond.

As per recommendation of their company representative, Mr Leon Botha.

Mr Botha came to my house and did a sample of the Glass Bead covering without the bond. I was happy with the product and asked him to supply me with the product.

Upon receiving this product I asked Mr Botha on the correct application methods of this product. He confirmed my application methods were correct.

After cleaning the floor (slate) thoroughly with a high pressure hose and waiting for it to dry a full day, I app**** the bond. I got Mr Botha to come and inspect. He gave me the All-Clear to then apply the non-slip Glass Bead application.

I still remarked “I really like the bond” and he said “it is nice, however it won’t last on its own. It needs the Glass Bead cover”. Mr Botha told me “do not be shy with the application of the product and apply a reasonable thick coat”, which I did.

Mr Botha again came to look and he gave me the all-clear. There were 36 hours between the first application and the second application of the Glass Bead application.

Mr Botha, upon inspection, once again gave me the All-Clear and said it was done correctly.

Then the rains came. The floor area is in a full sun area.

When the rains came it made white blodges everywhere. Mr Botha was called out again and I sent him photos. He told me I do not need to worry, the product is still effective. I explained to Mr Botha, that this was not my only concern. This is my front entrance to my house and it looks like dirty soap water was thrown onto the porch and left to dry.

Mr Botha then proceeded to tell me I app**** the products too thickly. When I told him “You came to inspect and gave me the All-Clear, he said he never came”. Mr Botha is not unfami**** with my house and knows the area. He then proceeded to tell me “it was app**** unevenly and that my floor was water-logged and I did not wait long enough for the floor to dry before applying the products”.

Mr Botha contacted his employer and discussed the problem with them. His employer then told me, when I expressed my dissatisfaction with their product and their service, that “he is not here (him - Mr Christo Botha) to listen to my problems or help or sort out my problems, and I should not tell him how to run his business, as he has 28 branches”. When I asked Mr Christo Botha to please repeat what he has just said, he also rep**** “I am not here to repeat myself to you either” hence the reason for having a company representative. I told Mr Leon Botha I was going to put this matter onto Facebook and he rep**** “do what you want” which I then did.

Mr Christo Botha and his wife, Carla Botha then proceeded to attack me on Facebook. I repeatedly stated “all I want is to get this problem sorted”. With no avail. (Copy of Facebook communication attached)

Mr Botha came out again and I again asked Mr Botha to come and look as the floor is getting worse. I pointed out to Mr Botha that the high traffic area is now starting to peel-off. Mr Botha then came with a putty-knife and started s****ing off some of the product that is lifting on the stairs and now claimed that it was app**** too thinly. When I pointed out to him, “first you said it was too thick, now it was too thin”, he just said “the best would be to come and re-do your floor”. I showed Mr Botha the difference between the front area and the 2 back sections and there was a vast difference. The one area at the back, which does not have the bond on, has not pealed, does not make white blodges and I especially left a wet carpet on it to show him.

He then proceeded to ask me “do you think that it is our bond”. My answer to him was, there must be a problem, as the one area has no white marks nor is it pealing like the other areas. I then contacted Mr Leon Botha again because now the back section is starting to give problems. Again, with no avail.

I really need your support on this, we cannot allow companies to treat people this way. I refuse to speak to Mr Christo and Mrs Carla Botha for I do not appreciate people yelling, screaming and abusing me. They also told me to only deal with Mr Leon Botha and this is what I have done. I have repeatedly asked Mr Botha for feedback from his company, nothing, no response. I am the one that continually have to contact him to get some form of response. ALSO PLACED ON FACEBOOK:

FACEBOOK: Anne-Marie Rossouw March 27 2022 · Shared with Public CAUTION would like to share a very sad but more disturbing story I am an animal ***** as most of you know. My one dog slipped on my back down ramp snd hurt himself badly. I then started to enquire about a non slip product for my floors. I was told by Leon Botha a compan representatve of Jbay paints about a product called 'Rubber sealant Pro Grip'. I asked about the product. He came to show me the product. I was happy wirh it. I ordered hhe product... R3400 for 20L incl a 5L bonding liquid. I followed his application directions. Well I must admit it looked great...TILL it got some water on it. I informed Leon Botha about a problem I had with the product.. it leaves big white marks like spilt milk knmy slate floor. He did inspect the floor before and after application. He said it was done correctly. Now the rain came BIG white marks. Yup you guessed it. It is now my fault and the peoduct was app**** to thick acording to him after he inspected it and said it looks right. I said I am not happy with this product. He inforned ne that the factory will get back to me. Two weeks later... U had to phone again to ask what is happening. I was then told, there is nothing wrong with theur product. I was livid. I asked to speak to the owner... only known by me as Christo. His response is 'I am not here to sort out your problems, nor to listen to you'. I was shocked and asked him to please repeat what he just said. Again...'I am not here to repeat myself either'. I told him this is terrible service...his response was... he has 28 branches, I should not tell him how to run his business..... According to Leon you can not remove this product... and my floor is water logged. You decide whether you want to deal with a company like this