Poor service and refund "policy"

On 14 September 2024, I walked into Jbay computers and gaming. I enquired about a HDMI cable, the longest possible lenth the had in stock. What I assume is the owner or manager proceeded to help me and told me the longest he has is 3m cable. He proceeded to make conversation, telling me "....you wont need a 8k cable, as thats just not necessary..."

The above gave me the indication that he knew what cable i was looking for and I proceeded to buy the cable. Once at home I wanted to connected my android TV box only to find he had sold me a VGA cable by mistake. As it was late in the afternoon I thought it best to exchange it once I got back to Jbay.

On 17 September I made my way to the store, cable in its original packaging UNOPENED and with my original slip. A shop assistant comfirmed with the guy who sold me the cable, that I wanted to return it. The "salesman" never once got up, said "good day sir I remember this sale, how can we help" Instead the shop assistant came back to me with a HDMI cable, which was more expensive then the VGA cable, and told methey dont exchage cables and that Im stuck with the wrong cable.

1. The gentleman who sold the cable, never once told me in so many words, that they dont return cables or any items for that matter....as per their typed out terms bottom of the slip. 2. He never once confirmed that he is selling me the correct cable, even though the comment about an 8k cable clearly indi ates he was talking about a HDMI cable. 3. If a mistake was made (from their side) and I return the item, unopened and in its original packaging with my slip within 7 days.....WHY CANT I BE REFUNDED???

Being certified as a IT tech amd having worked for multiple companies over a 5 year period, I would venture to say I know the diff. between a VGA and a HDMI cable. I went to the store specifically to purchase a HDMI cable. A mistake was made, and instead of rectifying it and/or at least listening to the customer, then resolving the issue at hand I was brushed off with some BS excuse abput refund/return policy.

Rest assured I wont be making any further purchases from JBAY computers and gaming