CP
Clarisse P
1 reviews | Active since Sept 2019
12 Sept 2019, 10:48
JB Train Tours - *********** !!
We were delayed for 12 hours on the Shosholoza Meyl and lost 1 day of the tour. Contacted JB Tours, CEO was not available and apparently does not talk to clients. Sent an email, up to date no answer. Shocking service from the office at JB Tours. They were not interested in our serious complaint. Secondly, my friend's name was booked incorrectly at SAFAIR, once again incompetence from JB Tours. I will not recommend this company to anybody. Their arrogance is undesired ! Poor, poor poor!
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Replies (3)
JB TRAIN TOURS's replyOfficial
12 Sept 2019, 15:22Good afternoon Clarisse Pruneau
Thanks for the e-mail & concerns raised. Please forward an e-mail to us to *** and we'll reply. We have a 100% reply percentage within 48 hours. Please give us full details of your tour name, dates, destination, etc.
Regards
JB
Thanks for the e-mail & concerns raised. Please forward an e-mail to us to *** and we'll reply. We have a 100% reply percentage within 48 hours. Please give us full details of your tour name, dates, destination, etc.
Regards
JB
JB TRAIN TOURS's reply12 Sept 2019, 15:22
Official
Good afternoon Clarisse Pruneau
Thanks for the e-mail & concerns raised. Please forward an e-mail to us to *** and we'll reply. We have a 100% reply percentage within 48 hours. Please give us full details of your tour name, dates, destination, etc.
Regards
JB
Thanks for the e-mail & concerns raised. Please forward an e-mail to us to *** and we'll reply. We have a 100% reply percentage within 48 hours. Please give us full details of your tour name, dates, destination, etc.
Regards
JB
CP
Clarisse P's updateReviewer Update
12 Sept 2019, 15:56Please do your research first before you send a response on Hello Peter. My email was sent Monday, 09th September at 16:04 pm to Lizelle Hattingh (***). I responded to her general "thank you" email. It's currently now 72 hours since I sent the email and no response received. This is a disgrace !! I spoke to Gerda Opperman this morning (Thursday, 12th Sept) telephonically to follow up and she blatantly said nothing can be done at this present moment because the CEO Mr. Bardenhorst is currently out of office. She also mentioned that he does NOT take any phone calls. How do YOU JB TOURS resolve your complaints ?? This is utter unprofessional from a travel company. I demand a response from your CEO within 24 hours.
CP
Clarisse P's update12 Sept 2019, 15:56
Reviewer Update
Please do your research first before you send a response on Hello Peter. My email was sent Monday, 09th September at 16:04 pm to Lizelle Hattingh (***). I responded to her general "thank you" email. It's currently now 72 hours since I sent the email and no response received. This is a disgrace !! I spoke to Gerda Opperman this morning (Thursday, 12th Sept) telephonically to follow up and she blatantly said nothing can be done at this present moment because the CEO Mr. Bardenhorst is currently out of office. She also mentioned that he does NOT take any phone calls. How do YOU JB TOURS resolve your complaints ?? This is utter unprofessional from a travel company. I demand a response from your CEO within 24 hours.
JB TRAIN TOURS's replyOfficial
13 Sept 2019, 09:48Good morning Clarisse. Thanks for your reply. Your demand has been met already yesterday afternoon. Please read the e-mail sent to you replying on all your concerns & moans - either valid or not. Regards. JB
JB TRAIN TOURS's reply13 Sept 2019, 09:48
Official
Good morning Clarisse. Thanks for your reply. Your demand has been met already yesterday afternoon. Please read the e-mail sent to you replying on all your concerns & moans - either valid or not. Regards. JB