Pathetic service delivery

Pathetic service delivery!! Will never recommend this agency for anything. I was looking for a flat to rent in the same complex that i stayed in and i came across one by this agency i contacted the agent Penny Rampirith regarding the flat on the same day it was listed. I viewed the flat the next day at no point did she verbalize that the flat was also up for sale. I then told her that i would let her know by that night if i would take it and my husband and i did confirm around 9pm that we will take the flat on the 1st of june. We then called her around the 2nd week of May to ask her if we could move in a week earlier and pay the difference, which she also agreed too. On the 22th of May when we called Penny she said that they where busy drawing up the lease agreement and would give it to us on the 23/5/23 as we where scheduled to move on the 24/5/23. On the 23/5/23 when my husband called to find out about the key, Penny had asked him to come to pinetown to fetch the keys and when he goes there she said that apparently the property is now under offer. That is such disrespect and disregard to us as none of this was communicated until the day before moving. Furthermore its 8days before my current lease expires and im stuck looking for a place at the last minute! Ive dealt with many estate agents but none was unprofessional as this!