JayMart

I ordered 2 couches in April, I was told to pay for them before they could be customized which I did make the payment on the 20th of April. I had to follow up on them for more than a month on how far the couches were and I would be told false information that the couches would be at the shop the next day and I could go fetch them (mind you it was my everyday task to bother myself and ask them how far they were, they don’t give you any feedback these people).They eventually made the couches and I fetched them, to my surprise the couches were not the same size, I told them I was not happy with the other one’s size as it was too narrow and small. They said I can bring it back, which I did and they could not find a suitable one for me at that time until they decided they would make a new one. I advised Isaac to change the colour from Pink to Beige. They made a pink one. I told them I had requested a Beige couch and not a pink one, they said they would customize it for me, they asked me to measure the one that was in the house already so they can make sure the sizes are correct. To my surprise they failed to use the measurements and made a gigantic couch with different legs, mind you this is after they had asked for measurements and the legs colour but they still did not deliver what I had requested. When I asked the owner why did they ask for measurements if they weren’t going to use them, his excuse was the measurements were not correct, but when they received them they responded “thank you measurements received” and they were so glad not to use them until he realized they did not use the measurements and he decided to blame me instead and said I took the wrong measurements.Due to so much time, energy and petrol wasted going up and down to their shop in Kensington,I opted to ask for a refund as I was mentally exhausted of chasing after these people to deliver my good that I had paid for 3 months back.The owner refused with my refund. These people will never update you of what is happening, it’s your duty as a customer to follow up. I spoke to the owner last week Friday, I explained the reasons why I was asking for a refund, he said he won’t refund me he would rather send a driver to come collect the couch I had at home so they get the measurements and make make me another one.Today it’s a Wednesday, he is quiet, no update nothing, when I call they do not answer my calls. On Monday they once again gave me false information and said the driver will be making his way to me but no one came and no one updated me about anything. My question is do they want to give me this couch or not since the owner made it very clear to me that I won’t be getting my refund. All these people do is lie and give you false hope knowing exactly they will not deliver. I am so sick and tired of all the lies they have been telling me. 3 months later of making the payment I still don’t have my couch and I don’t even know if I will be getting it as they do not update nor bother letting me know what is going on.kindly assist me, this is the number for their shop +***7