JASMYN FARM STALL BAD SERVICE

I made purchases at Jasmyn, paid and drove back to Jhb. When arriving home I found that I was charged for an item incorrectly. I immediately contacted them, explained the issue and was promised someone would contact me back after they have checked the cctv footage. I then contacted them again to advise exactly what I was charged for and did not receive, and what I did have that was not charged for so that they can easily check the coding. Three days later and 4 phone calls later from me, I still get the person to tell me that HR will contact me back. Yet it is not happening. I will not shop there again. I am extremely disappointed with the sub standard service.