UNHAPPY CUSTOMER

<p>I recently visited Jasmins Bridal bouquet in Durban central on Commercial Road and was very disappointed with the service received. I went in on a Tuesday morning, chose a dress and paid a deposit without knowing the implications. I was under pressure to get a dress for my wedding but when i got home I realised that the dress was not for me. I then called the store the very next day and told them that I want to cancel the dress. the lady on the phone said that is fine therefore i was under the impression that I will be able to take something else for the money. I went to the store a few weeks later thinking that I will be able to get my tiara or an under skirt with the value of the deposit but I was turned down by the lady in the store as well as a guy(manager). they insisted that the deposit is for admin fees which i totally disagree with. the deposit was alot of money and admin fees cannot be so much. They are definitely ripping their clients off. The guy had a don't care attitude with us being his customer and didn't even offer to give us half the money back and said "GO AHEAD AND PUT IT ON SOCIAL MEDIA"</p>