Terrible experience

No pre-instillation steps were undertaken - flooring was laid down on a completely uneven surface resulting in locks breaking. Was told this was normal and that a bouncy floor was acceptable and that I was being unreasonable. <br> <br> Shane shouted at me over the phone to the point I had to ask him to only liaise with me on email going forward, had me in tears feeling as though I was stupid for complaining.<br> <br> The company claims on both quote and website to be accredited by SAWLFA - which undertakes to ensure a high standard of work. On speaking to SAWLFA they confirmed Jardine flooring was NOT a member and was misrepresenting themselves. They are currently investigating. They also confirmed it was a required for a reputable company to check moisture levels, check floor to see where uneven and rectify this pre instillation.<br> <br> Once I mentioned this to Shane he sent me a note saying he had no time to deal with people like me and wanted no more dealings with me. That he was coming to uninstall my floors and refund me. This is the best outcome as I've now arranged for a reputable SAWLFA company to rectify and do it properly this time. Please save yourself time and money and avoid this company.