Jaqui's Jewels - taking money without fulfilling order

12 September 2019: Ordered, paid and received confirmation email of order for an item on the 12th of September 2019. On website the order remains in Processing status. Queried status of order via email on the 19th, 23rd, 25th, 27th September, 1st and 4th of October 2019.

4 October 2019: Found a mobile number for this business on the and asked via Whatsapp how long orders take to deliver. (note: profile picture at the time was the Jaqui's Jewels logo) Reply form number (Jaqui Nunn): "It takes 3-7 days but please let me confirm if we have stock and where are you based?" I then informed Jaqui that I ordered and paid on the 12th of September 2019 and that the order was meant to be a birthday present for a loved one, but remained in Processing status on her website. I explained that without receiving any reply to the numerous emails I sent, I found the item at another shop (just in time for the birthday). And then I asked for a refund. My message was marked as read without receiving a reply.

5th October 2019: Still no reply from Jaqui I asked if I can at least change my order. Still no reply.

8th October 2019: I sent question marks with screenshot of order as displayed on the website upon login. Still no reply.

10th October 2019: I sent question marks. Reply from Jaqui: "You can change your.order as I have not received yet" I rep**** that that is great and communicated which new item I would prefer instead of the original item. Again I sent screenshot of new preferred Item and screenshot of original order. Reply from Jaqui: "Okay, I will have to order. not in stock here but at my warehouse. Tell me where are you?" I rep**** where I am based. No further reply from Jaqui.

27 November 2019: I ask for an update regarding the order or if a refund will be possible. Reply from Jaqui: "Hi sorry for which order the one through Payfast right" "I can order what you want having problems with my Payfast account" I reply with screenshot of item. No further reply.

29 November 2019: Jaqui: "Okay am just waiting for new stock" No further communication.

18 December 2019: I ask for a refund quoting order number and total amount paid for order. I mention that this is getting ridiculous. No reply from Jaqui.

19 December 2019: Reply from Jaqui: "Hi Sorry our warehouse is closed and you will get your perfume" "We also did not have stock" I sent her a screenshot of our conversation (where she said she'll obtain from warehouse and send) Jaqui replies: Hi yes I ordered then and we had no stock, when we open they will keep it for you. Your money is still in Payfast not sure if you can reverse the payment.. I apologize for the inconvenience." No further communication.

28 January 2020: I ask for an update and mention that I ordered in September 2019 and it is now 2020. I also quoted order number. Reply from Jacqui: Hi I am sorry am awaiting Fastpay... I will order the perfume with my next order." No further communications received.

25 February 2020: I yet again ask for a refund and mention that it has been months and that I am over it by now. Jaqui reply: "Hi I did order the perfume please send delivery address.... so I can courier it" I ask when I can expect delivery. Jaqui reply: "Where are you based?" I tell her yet again my location. No further communication. AS ALWAYS!

26 February 2020: I mention my original order was 12th September. It is now 5 months later. I then ask for a refund....

Now I write this review.

ZERO customer service. This business is a joke!