Bad experience No Service Dishonesty

I am writing to express my deep dissatisfaction with the service I have received from Kiran Ramdhani from Japtrix Auto regarding the refurbishment and bodywork on my vehicle. The level of unprofessionalism, lack of accountability, and failure to deliver on agreed terms is unacceptable and deeply disappointing.

I entrusted Kiran with my vehicle after we agreed upon a quoted price and a project timeline of no more than two months. At your request, I paid 80% of the total amount upfront, under the assurance that the funds were needed to source all necessary parts, materials, and begin immediate work.

My vehicle was stripped within the first week and stood there for one and a half months without any work being done.

Since then, 4 months have passed, and the following serious concerns remain unresolved:

1. No meaningful progress has been made on the vehicle. Despite repeated follow-ups and personal visits to your workshop, my car remains stripped with minimal to no actual work done.

2. You have consistently been unavailable during my visits and have failed to respond to phone calls and messages, further compounding my frustration.

3. My vehicle’s back glass was broken while in your custody — an issue you did not disclose to me. I only discovered this myself at your workshop.

4. Your workshop appears to be in disarray, unsafe, and operating under very poor working conditions, raising serious concerns about the quality and professionalism of your operations.

5. I have also come to learn from your workers that you are in the process of being evicted from your current premises, which raises serious doubts about your ability and intention to complete my vehicle at all. This information was not disclosed to me by you that you will no longer be at these premises.

At this point I cannot take anymore of Kirans lies, he is a compulsive ****. The assurances you gave were false, and your conduct amounts to dishonesty and possibly *****ulent behavior.

6. Should I have seen the previous complaint and disappointment on hellopeter Feb 2025 I would have not taken my vehicle to his workshop in March 2025. I am experiencing the exact same scenario as the previous complaint.

7. Further to this after 1 week of my vehicle at your workshop after paying the 80% requested you messaged me asking for the balance of the labour fees which is only supposed to be paid on completion, stating that you require these funds for medical bills. When this happened I detected a red flag and asked Kiran to return my vehicle and my funds paid so that I could take my vehicle to another workshop, however you assured me that the vehicle will be completed in time and that I should trust him. Biggest mistake on my part trusting Kiran.

I demand the following, without further delay:

A full and transparent explanation of the current status of my vehicle and the work supposedly done so far.

Immediate return of my vehicle, along with all parts removed from it, in its current condition.

Compensation for the broken rear glass and any other damage incurred while in your possession.

A partial refund of the funds paid, as you have failed to fulfill even a fraction of what has been paid on your quotation.

If I do not receive a satisfactory response within 5 days of this , I will have no choice but to escalate this matter to:

The Consumer Protection Office of KwaZulu-Natal,

Social media platforms, where I will be sharing a factual account of my experience with Kiran from Japtrix.

And if necessary, seek legal action for breach of contract and damages.

I strongly urge you to treat this matter with the seriousness it deserves. I am prepared to take all necessary steps to protect my rights and to ensure others are not taken advantage of in a similar way.