Facebook advertised company "Naro-sa" purchase issue

A item was advertised on Facebook, X-brush by company Naro-sa, I looked them up and found the item on their site and bought my wife this item, entered my address but they never gave me a tracking number for delivery, this was around 23 November 2021, after 3 weeks or so I started asking about delivery (on email address thye have on site for enquiries) of this item because they confirmed it was posted already,after several attempts I still had no answer back, I then followed a link and got to LOOX , they said this will be a Shopify registered business and that thye only handle reviews not complaints I should log a complain and ask for help on Shopify, this I also now did several times.To logg a complaint on Shopify you need to copy paste the confirmation page HTML address from the tab on the email confirming purchace into a bar on Shopify site and explain the problem you have, now this I did several times also with no reply at all, nothing and I mean nothing nothing at all.When I tried again to log this with them I couldn't copy the html link anymore it took me to a message on the Naro-sa site that says "this site is temporarily closed for maintenance or something like that" this indicate to me this was a **** site, and Shopify should at least get back to me bacause according to LOOX consultant Naro-sa is working on the Shopify business group...I hope that this review may start some wake up from either Shopify or Naro-sa towards this problem I have with money I paid for something not delivered.