AW
ARLENE W

1 reviews | Active since Mar 2021

26 Mar 2021, 22:51

Jakkalsvallei - over promise & under deliver

This is by far the worst experience I have EVER had with a supplier! I ordered a pretty unique table in November last year. My order was delayed time and time again, with different excuses every time until I was eventually assured that my delivery would be made mid-March. A day before the expected delivery date, I was sent details of the courier. When I contacted the courier to confirm my delivery, they did not know anything about my order! At this point I had lost patience and requested a refund. What was also weird was that 2 days prior to receiving the refund, the item I ordered was posted on their WhatsApp for sale but when I checked the specs, they were different to what I had ordered! I am happy to have received a refund but I now have to start from scratch after having wasted 4 months! Communication was also terrible, if I did not follow up., I would be left in the dark and unaware of what was happening. Based on other reviews, rather order the standard items on their website, do not trust them to custom make an item for you!

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Replies (2)
Jakkalsvallei
Jakkalsvallei's reply26 Mar 2021, 23:10
Official
We apologize for you experience at Jakkalsvallei. You were aware of the delays regarding your order: wet slab, glass delay. You requested a refund which was paid out in full eventhough our policy does not offer refunds on custom products. You were requested to view your table which you also declined
Jakkalsvallei
Jakkalsvallei's reply26 Mar 2021, 23:15
Official
The delivery company also works on area deliveries and not client names when creating the schedule. Your delivery to Eye of Africa was scheduled and we were waiting for the glass top. Proof of delivery schedule can be provided