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Susan T

1 reviews | Active since Feb 2021

17 Mar 2021, 12:05

Be warned of Jakkalsvallei

Hi Everyone

I am writing this review to warn everyone of Jakkalsvallei, they are a furniture manufacturer with the following drawbacks: 1. No contactable business telephone- only email or whatsapp 2. They say their manufacturing lead time is 6-8 weeks but I had to wait over 11 weeks for my order. 3. Their products are of an inferior quality. 4. I ordered a dining table and the frame and wood slab is not aligned properly 5. The specifications I gave was to utilse rustik oak and I doubt this was used. 6. I complained and asked for return and full refund and they have subsequently stopped replying to my emails. 7. They finishing of their wood is poor and I had sent pictures of the color I want which they did not match

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Replies (3)
Jakkalsvallei
Jakkalsvallei's reply26 Mar 2021, 23:25
Official
Hi Susan. Please note we moved into our showroom and waiting for Telkom to install our lines therefore we are communicating via email and whatsapp. Our leadtime is 25 working days and your order was completed within thoses timeline. However your order did not pass the quality check. 
Jakkalsvallei
Jakkalsvallei's reply26 Mar 2021, 23:27
Official
You were informed of the status of your quality outcom (your table top split and needed to be relaminated) and we offered a refund. You did however declined the refund and agreed to wait additional 2 weeks to relaminate the top. Thereafter your order was delivered. 
Jakkalsvallei
Jakkalsvallei's reply26 Mar 2021, 23:29
Official
You send an image via whatsapp with regards to your prefered wood color. We matched the image but was however not what you wanted. All emails was answered and we rectified the order en restained the table. Stain and wood colors may differ between electronic devices