Poor customer service

My husband and I decided to have our Anniversary dinner at Jaipur palace last night. We initially had a 7.30pm reservation, which was changed to 9pm as my husband was stuck at work. We rushed from Queensburgh, driving at 160kmph to your restaurant to try and salvage the night. When we changed the reservation the hostess said it was no problem as the kitchen closes at 10pm. After all the hassle to get there at 8:50 the guard refused to let us in. When we called and spoke to the hostess she said they were closed! When I asked her why she accepted my 9pm reservation, her response was still "because the kitchen closes at 10". After all the back and forth, the manager and hostess could not fathom our frustration nor show even the slightest bit of understanding. Reservations should not be taken if the gates are closed, what's the use of an open kitchen if we are on the road? Is this how customers should be treated? Not even an apology was given! Disgusting behaviour from this establishment