Worst customer service

The worst service ever! The owner is ****y and arrogant. I took my car in for service in December 2021 and when I went for my next service I discovered that the sump plug was damaged (kept on rotating but not coming lose), I called jai Jai Jai for assistance and advise since they were the last to service the car, the owner dismissed me arrogantly and told me to fix it by myself. His exact words were “it’s not my ****en problem, such things happen sort it out by yourself”, then he hung up on me.