Very poor service.

I haven't even started using their services yet and already am experiencing bad service. I recently rented a house which had just finished construction as I moved in and the elec and water had not been set up yet. A couple of weeks ago water meters were installed and I was supposed to receive info about it and I had to call them to get that info. I eventually spoke with a woman named Liezel who was very helpful and sent me the info. I then contacted Liezel again as my meter is attached to an outside tap which everyone has access to and one of the options she suggested was a type of lock. I agreed to the lock and she told me she had to get feedback on it. It has been over 2 weeks and nothing has been done. About a week ago, Liezel stopped answering my calls and does not even reply to my messages. I called their offices, spoke with Samuel who said he would call me back and hasn't in 2 days. I had heard bad things about this company but I was hopeful that maybe they were wrong. From my initial impressions they were correct. I read another review about this company complaining about the tariffs and the reply stating that it was handled by the body corporate. This is just them trying to pass the blame on to someone else as I have heard from others that their rates are ridiculously high as well. This is absolutely disgusting, these people are providing a bad service and don't seem to bothered about it because they are basically providing a necessity which from their actions entitles them to do anything they want. If anyone reading this is looking at renting or buying, please check who the provider is beforehand and if it's Jager, run for the hills. I for one will be looking for alternative accommodation asap so as to not have to deal with these people who as far as I can tell are not deserving of the privilege that has been bestowed upon them to provide essential services to the people of Bloemfontein. They should all be ashamed.