1 reviews | Active since Sept 2016

23 Apr 2018, 05:07

Jagertech ... Prepaid electricity NONservice provider

The complex we stay in decided to use Jagertech as our prepaid electricity service provider.

I use the term service provider loosely because they provide the service when they want to... When a unit in the complex loads an electricity voucher, Jagertech's "system" doesn't always recognise it... And that unit can wait HOURS before electricity is available again. Not great when you have a toddler that NEEDS their tea and a teenager that needs to get her homework done and its DARK AND THE KETTLE WONT WORK.

since almost a year ago Jagertech gave me the excuse that its because there is a signal problem out here in olive hill that makes it difficult ... But really? One year later... They still haven't fixed the signal problem or found an alternative???

If Jagertech can't provide a good service give it to a company that can... Just a thought ...

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Replies (1)
Jager
Jager's reply18 Jul 2018, 11:43
Official

Good day,

We have only recently activated our Hello Peter account and are therefore only attending to queries on this platform now. We apologise for any inconvenience caused. Has your problem been resolved? If not, we will gladly investigate the issue further. Kindly contact our callcenter at *** or *** (after hours) and we will assist you with your query.

Regards, Jager