Jager Prepaid Electricity nightmare

What a time consuming exercise to have something rectified that used to work fine but has stopped working. Automatic allocations via email and proof of payment has stopped working so every month I have to follow up and deal with the whatsapp facility to have a token generated. Every month the whatsapp facility (you never get a name of the person you are dealing with) promises to follow up the email/pop problem. On every occasion you contact them history is lost and you have to start all over again. To top the problem an invalid token has been manually generated this month. I have tried Carmen, Benny, Prescilla without success. Please can I have the contact details of a responsible person who can listen, understand and remedy a simple request.