Extremely poor customer service!!!

A smart metering company that's busy mistreating its clients. I bought electricity from them back in February, they refused to load the amount I had paid (claiming that the body corporate for the complex I lived in gave them the instruction to block the meter). I then asked them to refund my money and they told me I had to fill in a form and it would take 30 days for them to process the refund. I filled in the form (Feb 14) and to this day I have not received my refund! They keep giving me the run around everytime I call them. They then decided to unblock the meter and insist on loading the amount onto the meter (even though I told them I'd rather have a refund). Been calling them for weeks now and they are basically refusing to give me back! 2 MONTHS WAITING IN A REDUND IS LUDICROUS!! Nevermind that they were the ones that refused to load the money in the first place!! 0 Stars for them! If you are thinking of using their service DO NOT! The prices for their electricity is inflated and their customer service is atrocious!!!