Poor communication and belligerent attitude

On the 8th September 2017 I went to Jaded Ink to have work done on my existing tattoo. After the first appointment, Jade advised that a follow-up appointment was needed and I made a booking before leaving, paying a second deposit of R1000 to secure the appointment in November. The next day I had a proper look at the work done and decided to rather use a different artist to complete the work as I was not satisfied with the quality of the work done.

Jade called me on the 9th September asking me to reconsider, I said I would give it some thought. I was in Cape Town for work and when I returned I decided to rather go to another shop as I was uncomfortable having a second session with Jade, despite his assurances I was still not at ease about going back.

I went into the shop on the 3rd October to cancel my appointment and arrange for a refund. Jessica told me that they had no cash available and would arrange a refund via EFT. Nadya asked me to send her my banking details which I did later that afternoon.

A week later the money had still not been paid and Jessica called me to ask if I wanted to take a canceled appointment, so I sent a second email on Tuesday morning to confirm if my first email had been received as she had clearly not cancelled my booking as requested. Nadia rep**** on 10th October apologising for the delay and saying that proof of payment would be send once done.

Today I received another email saying they would no longer refund the deposit, and later another email from Jade saying he was "appalled at my behaviour" after I had told them I was disgusted with the way they conducted business and would be reviewing Jaded Ink on Facebook and Hellopeter.com based on my experience with them.